If you request a room with a Trip Consultant prior to the final payment due date, we start the process of requesting additional rooms from our trip hotels right away. We usually hear back from hotels within 7 business days (and often much sooner!), but we will always communicate with you as soon as we have a response. If you make the request online, you will be charged your trip deposit as soon as availability is confirmed.
If you book after the Final Payment due date and additional room requests are required, you will be charged your trip deposit (and final payment for Active Cruises) before you are confirmed on the trip. If we are unable to confirm your room(s) within 7 business days, you are eligible to receive a full refund. If we can confirm your room(s), your remaining balance will be charged on the following day using the same payment method as your deposit. If you decide to cancel after the rooms have been confirmed, standard cancellation fees will apply.